Poslovna izobraževanja

15% popust

za prijave

do 10. septembra 2024

Prijava na webinar

Webinar: Telefonska prodaja od A do Ž

Razlogi za prijavo na webinar

Spoznali boste celostni pristop k telefonski prodaji, spoznali ključne tehnike komunikacije, in se naučili, kako zagotoviti izjemno uporabniško izkušnjo. Naučili se boste, kako učinkovito pritegniti pozornost strank in zgraditi dolgotrajne odnose.

PODROČJE
Digitalni marketing
TERMIN
12.9.2024
ČAS TRAJANJA
10:00 – 12:00
OBLIKA PREDAVANJA
Webinar

Podrobnejši program delavnice

Uvod v telefonsko prodajo

  • Razumevanje trenda – v zadnjih letih smo ponovno začeli govoriti o telefonski prodaji, saj je digitalna prodaja prevzela primat. Kljub temu, je telefonska prodaja še vedno nepogrešljiva.
  • Pomembnost prvega vtisa – povprečju ima prodajalec v telefonskem prodajnem pogovoru le 3 minute časa, da pritegne pozornost stranke, ustvari bolečino in proda svoj produkt ali storitev kot TOP rešitev.

Priprave na telefonsko prodajo

  • Osnovna orodja in materiali – kaj morate imeti pripravljeno pred začetkom.
  • Izdelava klicne baze – kako zbrati in organizirati podatke o potencialnih strankah.

Tehnike telefonske komunikacije

  • Umetnost govora – kako uporabiti glas, intonacijo in hitrost govora za maksimalen učinek.
  • Aktivno poslušanje – pomen poslušanja in kako razumeti skrite potrebe strank.
  • Obvladovanje tišin in pavz – kako učinkovito uporabiti tišine in pavze v pogovoru.
  • Izogibanje mašilom – kako prepoznati in odstraniti besedne mašila za bolj profesionalen nastop.

Začetek s klicanjem

  • Priprava na klic -kako se mentalno in fizično pripraviti na klicanje.
  • Optimalni čas za klicanje – kdaj je najboljši čas za klicanje potencialnih strank.
  • Strategije za hladne klice – učinkovite tehnike za premagovanje začetnih ovir pri hladnih klicih.

Upravljanje uporabniške izkušnje

  • Prepoznavanje bolečine strank – kako hitro identificirati težave strank in ponuditi vaše produkte kot rešitev.
  • Gradnja zaupanja – kar 78 % strank vam po slabi uporabniški izkušnji ne bo ponovno izkazalo zaupanja.
  • Naučili se boste, kako zagotoviti izjemno uporabniško izkušnjo in obnoviti zaupanje razočaranih strank, saj potrebujejo kar 12 ekstremno pozitivnih uporabniških izkušenj, da bi pozabile oziroma zgladile staro zamero.

Čas za vaša vprašanja

Zadnji del izobraževanja je namenjen vašim specifičnim vprašanjem, tako da boste lahko predavateljici postavljali vprašanja ter dobili odgovore, ki jih tekom izobraževanja niste prejeli.

Prijava na webinar

Cilj izobraževanja

Cilj izobraževanja

  • Razumeli boste, da je le celostni pristop k telefonski prodaji ključ do uspeha.
  • Naučili se boste, kako in kdaj začeti s telefonsko prodajo ter kako zgraditi bazo strank.
  • Spoznati boste osnovne tehnike hladnega klicanja za uspešen začetek.
  • Razumeli boste pomembnost pozitivne uporabniške izkušnje in kako jo zagotoviti.

Pridružite se našemu webinarju “Telefonska prodaja od A do Ž” in postanite mojster telefonske prodaje z vsemi potrebnimi znanji in tehnikami za doseganje vrhunskih rezultatov!

Prijava na webinar

Komu je namenjeno izobraževanje

  • Vsem, ki delate v prodaji in želite izboljšati svoje veščine telefonske prodaje.
  • Lastnikom podjetij in vodjem prodajnih ekip, ki želite povečati učinkovitost svoje prodajne ekipe.
  • Svetovalcem in mentorjem, ki delate z ekipami v kontaktnih centrih.
  • Vsem, ki želite razumeti in izkoristiti potencial telefonske prodaje v digitalni dobi.
Prijava na webinar

Cena izobraževanja s popusti

15 % popust do 10. septembra

Redna cena webinarja znaša 162 EUR (DDV ni vključen).
Če se prijavite do vključno 10. maja, vam pripada 15 % popust za zgodnjo prijavo.
Kotizacija s popustom tako znaša 137,70 EUR (DDV ni vključen).

Če se webinarja ne boste mogli udeležiti, vam bo na voljo posnetek predavanja.

Prijava vključuje:

  • izvedbo webinarja,
  • posnetek webinarja ter gradivo za prenos znanja v podjetju (prejmete po koncu webinarja),
  • odgovore na vaša konkretna vprašanja.

Izobraževanje bo potekalo:

Kdaj: v četrtek, 12. septembra 2024, od 10.00 do 12.00.
Kje: preko platforme Zoom (ob prijavi in plačilu boste prejeli povezavo do webinarja).

Prijava na webinar
Prijava na webinar

Izjave udeležencev

Predavateljica

Petra Knez Bahor

Deluje pod okriljem blagovne znamke Petra Consulting in je poznavalka industrije in kulture kontaktnih centrov ter verjame v moč komunikacije za doseganje dolgoročnih in produktivnih odnosov.

PODROBNO

Prijava na webinar Telefonska prodaja od A do Ž

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